FAQs
Do you have questions about our private, shared, or VIP transfers? Also about tours or general topics. We’re here to help.
Have questions about our private, shared or VIP transfers? Curious about tours or anything else? Ask away — we’re happy to help.
PrivateSharedVIPToursGeneral
Do you wait inside or outside the airport?
After customs, our team will wait at the designated meeting point with a name sign.
What if my flight is delayed?
We monitor flights and adjust pickup time within a reasonable waiting policy.
Can I request a child seat?
Yes, request it in booking comments.
Can I cancel?
Free cancellation up to 24h before service time.
Do drivers speak English?
Bilingual staff available, subject to availability.
Have a question?
Leave your email and question — we’ll reach out if a reply is needed.
Prefer Spanish or Portuguese? Write to us too — we’re happy to help.
We typically respond within 24–48 hours.