100%
100% refund if canceled at least 24 hours before the service time.
Cancellation & Refund Policy
We offer fair, transparent cancellations. Timing determines the refund percentage.
Transportation policy
These terms apply to airport transfers and other transportation services.
80%
80% refund for same‑day cancellations made before the service start time.
0%
No refund after the service start time or in case of no‑show.
Tours and activities
Tour cancellation policy
These conditions apply specifically to tour and activity reservations.
100%
24 hours or more
Cancel at least 24 hours before the tour start time for a 100% refund to the original payment method.
70%
Same-day cancellation
Cancel on the service date, before the tour starts, for a 70% refund to the original payment method.
Medical
Documented medical exception
For a same-day medical emergency, send valid clinical documentation. After verification, you may choose a 100% refund to the original payment method or reschedule, subject to availability.
No-show
If you do not show up
We will try to contact you and may help reschedule, subject to availability. If we cannot reach you or rescheduling is not possible, no refund applies.
How to cancel
To request a cancellation, sign in to My bookings and submit a cancellation request. If your service is within 24 hours, contact us by phone or WhatsApp.
View my bookings